Frequently Asked Questions

Buying & reading

How do I read a comic after buying it?

Right after payment the comic appears in your Library. Sign in with the email you used at checkout and open it in our online reader – on your phone, tablet or computer.

Do I need an account or a password?

No password needed. When you sign in we email you a one-time code. Your account is created automatically with your first order.

Can I download the comics?

Digital editions are read online in our reader and are not downloadable. Your Library is available on any device with a web browser.

Does the print edition include the digital one?

Yes. Every print edition includes the digital edition at no extra cost – you can start reading while your copy is on its way.

Can I read a comic before buying it?

Yes – every comic has a free preview of its first pages.

Will the reader remember where I stopped?

Yes. Your reading progress is saved automatically and synced across your devices.

Membership

How does the membership work?

Pay a monthly or annual fee and read as many comics as you like in our online reader. Standard includes every comic published at least 90 days ago. Platinum includes everything – new releases too, from day one.

What's the difference between Standard and Platinum?

New releases are Platinum-only for their first 90 days, then they join Standard. Platinum members also get a bigger discount on print editions (20% instead of 10%).

Can I cancel any time?

Yes. Cancel in your account with one click – you keep access until the end of the period you've already paid for, and you won't be charged again.

Do I keep the comics after my membership ends?

Comics read through the membership are available while it is active. Comics you buy (digital or print) are yours forever and stay in your Library.

Is there an annual plan?

Yes – the annual plan costs the same as 10 months, so you get 2 months free.

Can I switch plans?

Yes, at any time in your account. Upgrades apply immediately; when you downgrade, unused time is credited to your next payment.

Payment

Which payment methods do you accept?

Cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and other methods shown at checkout. Payments are processed securely by Stripe.

Do I get an invoice or receipt?

Yes, a receipt is emailed to you after payment.

Shipping

Where do you ship print editions?

We ship worldwide to the countries listed in the cart. Delivery methods and costs are shown before you pay.

How long does delivery take?

Each delivery method shows its estimated delivery time in the cart. Orders are usually handed to the courier within 1–3 business days.

How can I track my parcel?

When your order ships we email you the courier name and tracking number.

Returns & support

Can I return a print edition?

Yes – you can withdraw within 14 days of receiving it. See Returns & Refunds.

Can I get a refund for a digital edition?

Digital editions are available immediately after purchase, so the right of withdrawal does not apply once they are in your Library. If a comic does not work correctly, contact us and we will fix it or refund you.

My sign-in code didn't arrive.

Check your spam folder and make sure the email address is correct. Codes are valid for 15 minutes – you can request a new one at any time.

How can I contact you?

Email us at office@e-comicbooks.com – we usually reply within 1–2 business days.